Contact Us

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Submit Enquiry

Submitting an Enquiry

Please use this form (rather than email) to send us your enquiry. This will help us to deal with your enquiry quickly, and enable yourself and us to keep track of questions and responses.


Order number entered does not match our records. Please enter a valid order ID

Please note: Your order number can be found on your Order Confirmation Email, Order Dispatch Email or alternatively, follow this link to "My Account".
Please provide the product code of the item you recieved in error with your comment below.
Attach A File

So that the Customer Services Team can provide a quick resolution to your enquiry, please let us have a photograph showing the problem

You may upload a file associated with a query, such as photograph or a document.

Please Note: Maximum file size is 2Mb.


For queries relating to an order you have placed with us, including returns, you can call our Customer Services Team (please have your order number ready when calling):

0844 417 2560
(customers outside the UK should dial +44 1282 471 590)

For assistance with choosing a product please use the form above, as we are not able to provide product advice via our sales line.

Our customer services phone lines are open Monday, Tuesday, Thursday, Friday 8:30am - 7pm, Wed 9:30am - 7pm and closed Saturday & Sunday.


You can write to us at: Limited
Unit 1 & 2 Dawson Court
Billington Road
BB11 5UB

Press and media enquiries

For all press and media enquires email and someone from the team will get back to you as soon as possible.

All non-press and media enquiries should be submitted using the contact form above.